It is essential we have the best possible workforce management to enable us to provide a quality of service to our Franchise (Authorized Learning Center ). As a leading I T Education company it is imperative that we are able to provide a service that services our Franchise efficiently to generate the Student Enquiries particularly during peak periods. With Open Wave we have a solution that assists us in providing a responsive service by making best use of our resources.
HOW IT WORKS
A dedicated Tele-Calling Team from Syscom Call Center Support(Delhi) makes 100 of calls on the contact Nos. in that city where the Syscom Franchise is Located to encourage the Local students and they will be directed to the Syscom authorized Learning Center to take Admission .....
BENEFITS
1. Reducing the operating costs of Franchise by automating business
process .
2. Higher utilisation of staff resources .
3. Franchise gets automated flow of student admission(3-5 admissions /day)
4. Syscom provide highly trained Tele Calling professionals who are
dedicated to cross-selling and up-selling .
5. Bulk enquiries generated by Call Center Support gives faster revenue to the Franchise .
6. Our Tele-Calling Team is completly updated about our courses to give
proper counseling to the student .
7. Tele-Calling Team gives regular updation about syscom latest activity,
promotional offers etc. to the existing students ...
